A comprehensive pet care and veterinary service app for the UK market. Designed to reduce friction in finding vets, booking appointments, and managing pet health. The design achieved a 41% DAU increase and 21% purchase CVR improvement through a warm, trustworthy visual system with streamlined three-step booking flows and smart reminder features.
UK pet market research: 87% pet ownership rate, £7.9B market size, identified key pain points.
Competitor analysis against Rover, Petplan, BarkBox to find differentiation opportunities.
Three user personas defined to guide design decisions across different use cases.
Redesigned vet booking from multi-step to a streamlined 3-step flow (list → detail → confirm).
Warm orange color system (#FD7CF) with 思源黑体 + Archivo typography for trust and readability.
Smart reminder system with dual list/calendar views, color-coded by task type (medication/vaccine/exercise).
Home page with pet selector, personalized service recommendations, and daily schedule reminders.